My container pickup for delivery was delayed on canceled 5 times without any communication on 3/5 of the incidents. Customer service we not helpful but was able to speak with a supervisor to have the $50 refunds.
#PODS VS PACKRAT DRIVER#
I could go on for hours but I will make this brief: I paid $50 for early morning delivery, driver showed up at 2:45 (14:45) with no call beforehand or heads up email that they were going to be late. Therefore, I will revise my review score from a 1/5 to a 3/5. I am grateful to the Resolution Team for all of their help in this process. Customer service and communication are even more essential now. Delays are a natural part of any business, especially during our current climate with a national worker shortage. The resolution team made sure the shipping container was dropped off and picked up at the updated designated times as well as provided a confirmation message prior to their arrival times. Their communication remained clear, concise, and they followed through with each action that they presented. Although the customer service team via their direct phone number provided poor service, each of the Resolution Team members has been remarkable. I want to give credit where credit is due. I have no idea about any of 1800PackRat’s competition but these guys…You’ve been warned! Hmmm? Seems to me they are prepared for the push back on this cost and are quick to “make it right”. However, if you contact them, they’ll refund at least some of it. You find out about it once you have been billed. On a side note, there is a hidden cost they include that’s called a “Repositioning Fee”. There were many frustrating conversations, with Customer Service reps who had no idea what they were talking about, (other than a few farther up the chain of command) until we finally had our belongings delivered albeit 10 days late! The stress and anxiety about the whereabouts of our belongings were worth far more than the amount they "compensated" us for the delay. The delivery time varies based on the date and location.ĭays later we found out the truth our household items were still over 1700 miles away from their delivery destination, sitting in Virginia where they couldn’t find a driver! But nobody knew this including this company for a few days!!! It was one thing after another, after another. How long does it take to get a container from 1-800-PACK-RAT?ġ-800-PACK-RAT states that in most cases it can deliver an empty container within 48 hours.
The company has more than 65 storage facilities across the U.S. For maximum protection, customers should consider purchasing a 1-800-PACK-RAT Contents Protection Plan, which provides coverage up to $75,000.ġ-800-PACK-RAT is based in Wake Forest, North Carolina. During pickup and delivery, the loading mechanism keeps the container level to minimize movement of contents inside. The containers are weatherproof and designed to prevent moisture absorption. Storage containers are made from steel and have barn-style doors that lock. An 8-foot container typically holds one to two rooms of furniture, a 12-foot container holds two to three rooms of furniture, and a 16-foot container holds about three to four rooms of furniture.Īre my belongings secure in a storage unit from 1-800-PACK-RAT? The company offers a helpful space calculator on its company website to help you figure out how many and what size storage containers you need. What size storage container do I need from 1-800-PACK-RAT?
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